October Films had lost all confidence in their previous IT support company. Poor service and slow responses meant staff lost too much time to IT issues. There were always reasons for additional charges, in addition to the support contract, as well as a perception that charges for support were too high. October Films did not believe the network was being managed in the most effective way for their needs.

October Films wanted to reduce costs and have their network managed more efficiently.

Stage One

We started with a review of their network infrastructure, to identify potential ways to improve their network and save money. This included looking at their Office 365 licence usage. Microsoft licencing is complex, with many variations. Using the wrong licences can result in significant additional costs.

Stage Two

A network security review to ensure their data and digital assets were secure.

Stage Three

We implemented a support programme with on-site engineering presence (two days per week) for planned maintenance, face to face IT support and project work. When combined with helpdesk support five days per week, this provided the perfect IT support solution for October Film’s needs.

Systems IT identified and delivered savings in excess of £2000 per month!

The licence review showed they were using Office 365 E3 licences and were billed annually for these. Moving many people to Premium licences and switching to monthly reporting billing, so they only paid for licences being used, reduced licencing costs by around £1000 per month.

We upgraded their internet circuits to deliver a gigabit connection, up from 100Mb, reducing connectivity costs by £600 per month at the same time.

Security has been enhanced with a new firewall solution, included Intrusion Prevention.

Their teams are far more confident that any IT support issues that arise will be dealt with quickly and their management team can see the savings and efficiency improvements our bespoke contract is delivering.